Template for the Postmortem Review and Standards Setting

Subject: Template for the Postmortem Review and Standards Setting

Please find enclosed the template for Post Mortem Review and Standard Setting (PMRSS) which you do after projects
which are successful/arent so that you can improve later on.

Post Mortem Template

--
Jorge Saguinsin

Cloud based CRM system can be the best option

From business to community

A CRM system is a necessity.  However maintaining one requires a large IT infrastructure and expenditure.

A better alternative would be to have cloud based CRM.  One such provider is SaaS service provider.  The  CRM market is estimated to be $7.9B by 2016 and SaaS has 35% of the market supplanting many on site installation.

SaaS CRM cloud services

Sad returns for retailers from Holiday Season

From Bloomberg Business Wee

Retailers in US will incur roughly $8 billion from returns, some of them fraudulent - with counterfeit receipts and stolen goods. This is according to a new company Clear Returns which is tracking data on returns.

What is disturbing is the wear and return (they borrow the items and return to the store after using during the holidays!!) category which is nearly 2/3 of the returned cases.  Of the category surveyed, they reported that 10% do so on a regular basis.

So far retailers have not taken steps to stem the fraud. Some merely ask ID for return.

How come the liberal return policy at US retailers is being abused?

The retailers have a way of adding this loss to their cost?

Do the PHL retailers have a better fraud less return policy?  Are PHL retailers better off?

What do you think of this unethical consumer behavior? Or is this not unethical at all?