Some businesses do not improve - customer service and processes

Every generation needs a revolution - an entrepreneurial revolution

I had my blood exams this morning.  It was my nth time to go there for blood exam.  The bill amounts to about P2K+.  I have this procedure every month.

But every time, I have noted that:   1.   I have to write down my name on a piece of paper.  Dont they use the computer.  Can they have registry of my account.  Since this is routine job, could they not have an automatic SoA for my procedure, and maybe a registry of the results<

Why are they not improving.  Although I was the lone customer, the issuance of  OR took sometime.   Can they not automate the payment?   Are they not using apps?

Is this the computer age, or they are simply using the computer as others are as word processor?

Can they ;improve process, Can they delight the customer?

May be we are as guilty as they are in failing to innovate, in failing to improve.

Critical thinking: a description

Every generation needs a revolution - an entrepreneurial revolution

A graduate school is offering this for off campus students at five numbers entrance fee.  Fortunately, I had a chance to learn this and even teach this in entrep course I was handling at GSB.  I teach this/train our staff on this skill

It is very easy to fall into the conventional non critical thinking as we deal with our relatives and rest of our work force.  Critical thinking essentially stems from desire to decide intelligently,, separate the chaff from  the grains, and think logically.  Covered under the critical thinking topics are:

1.  Olo  -  observe learn observe

2.  Deductive reasoning (from general to particular)

3.   Inductive reasoning (from particular to general  (conclusion from data)

4.  Classifying, labelling

Not because an event happened before a another does it mean that it is the cause.

A particular event can not be held as universal truth.  Yet surveys make us think that way.

Innovative thinking, lateral thinking as formulated by Edward de Bono should be included here?

What was not discussed during my time is how crisis and extreme difficulties can can cause us to search for solutions that are bizarre and not done before

Cheap foodstuffs for breakfast and snacks support those at the edges of society (laylayan ng lipunan)

Every generation needs a revolution - an entrepreneurial revolution

I still patronize the neighborhood carinderia that sells food, snacks, breakfast at the following prices:

                   Lugaw                                                                P10.00

                   Egg (boiled, fried)                                                12.00

                   Pancit  (Canton, Bihon, Malabon)                       15,00

                   Luglog, Spag                                                        15.00

                   Lumpia (togue and shanghai                                10.00

                   Lomi                                                                     15.00

                   Fried rice                                                              15.00

If you are used to P99.00 breakfast, a P299.00 dish in Manila resto, you find this shocking

We are thankful to the entrepreneurs, business owner who continue to serve these affordable dishes, to

alleviate the high prices everywhere.

Mabuhay kayo.   Happy independence day...