How customer experience at a Coffee Shop can be enhanced (and yours too)

Every generation needs a revolution - an entrepreneurial revolution

The focus now is no longer customer service but customer experience using the internet, brick and mortar facilities, AI, and your staff.   This is the thesis of Howard Schultz, former head of Starbucks.  Many have suggested that the coffee shop is commoditizing its brand by removing comfy seats, removing the toasting and brewing at local shops, having value meals, and packaged coffee.

Here are:

Here are some ways Starbucks can improve its customer experience:

1. Localized store design: Customize stores to fit local culture and preferences.
2. Expanded drive-through experience: Enhance drive-through service.
3. Experiment with new products: Introduce innovative menu items.
4. Maintain an online experience: Improve online ordering and delivery.
5. Mobile payments: Enhance mobile app features.
6. Artificially intelligent baristas: Explore automation and technology.
7. Train baristas for longer periods: Ensure better customer service1

In a hotel, when you enter you have free wifi.  Thats great customer experience.

What are other ways you can improve customer experience.  

Will the challenges at WPS affect investment at an island province

Every generation needs a revolution - an entrepreneurial revolution

For two years we have envisioned investment in a popular tourist oriented island province  Finally, we got a presentation from a business partner who is from the place.  That was Friday.

The following Monday, there was this ugly confrontation between the foreign armed forces and ours.

Can this, well this affect our foray into this island province?

Why is Berkshire, Warren Buffett sitting on $180 billion cash hoard?

Every generation needs a revolution - an entrepreneurial revolution Are they anticipating a stock market crash?