Prof Jorge,
Please see my assigment on the Pranav New York case analysis SPADA.
SPADA Case Analysis: Pranav New York
Situation:
Karlo Nisce and Mark Orbos, MBA students at AIM opened a first male spa business (inspired in New York) in the Philippines last quarter of 2004 at Robinsons Galleria as part of their course requirement for graduation.
Problem:
The business incurred immense losses after its 3 months of operations due to the following:
A. Wrong Location
· The spa's stall is located in the body senses section at the 3rd floor where mostly females' market concept stores are open and is not an easy access.
· The body senses section is located at the opposite of the foot traffic.
· The mall's demographic mix is dominated by the female segment.
B. Poor Quality of Service
· Employees are all females where needs of men are not properly delivered such as shaving and strength/pressure for massage.
· Chairs used are not barber's chairs which the effect is that simultaneous service process is suffered.
· Spacing of chairs is too narrow and not conducive for working.
· Air conditioning of the spa is too cold which customers might not like the experience of shivering while having a massage.
C. Poor Marketing
· Due to net loss, marketing was taken for granted and was removed from their solutions since it they have considered it as an additional expense.
D. Business was not systematically studied
· The partners rushed in opening the business due to their considerations of rent expense, season's demand, excitement of their venture concept, and requirement for their graduation without carefully studying it.
Alternatives:
A. Close the Shop
· Since the business is not profitable and to further not incur additional losses and waste money.
B. Re-locate
· Since the location is a mistake, better find another location to which the business is more suitable. Location preferably on the Fort area or Makati CBD area since these area is also a good marketplace. Place should be of easy access preferably not a stall in the mall but in a standalone commercial establishment which is dominated by their primary target market.
C. Re-position
· Remove the spa services since this is the service that occupies a lot of space and has the lowest revenue and focus on the strength of the business which is their salon services.
D. Improve Quality of Service/Re-branding
· Undergo employees with an intensive training to produce quality service. With quality service brings word of mouth advertising which is the most powerful promotional marketing.
· Consider male crew to create additional market and address other needs of the customers which also understands the male segment needs.
· If to maintain the all female crew strategy, make sure to train and delight the service that the men segment needs.
· Chairs to be changed to the appropriate barber's chair.
· Temperature of the spa room should be suitable for massage.
· Interior of the spa and spacing should be conducive to working and favourable for their primary target market.
E. Re-positioning
· Changing the concept from an all male spa to a unisex spa to widen the market and generate more income. Revenues over anything else.
F. Marketing
· Strengthen the Marketing of the business, Pranav has remove its marketing since the business
Decision:
With the alternatives mentioned, alternative B and D will be the most recommended in my opinion. Maintaining the concept of an all male spa is a very appropriate move since this concept creates originality and uniqueness. This is actually one of the strengths of the business but the wrong location and quality of service is the reason why the outcome of revenues is not what is expected.
A good Location is a very important consideration when opening a business because it is where the need and demand is being conceptualized. Improving the quality of service on the other hand also plays an important role in generating customers, maintaining their loyalty and loyal customers to help you market new customers.
Action:
The business is really feasible. As indicated in the study and as mentioned by the professors at AIM, the concept is actually a good business venture. Applying the recommended alternative decisions with an excellent marketing strategy will help the business eradicate its losses and incur profit; the business will eventually have its place in the market. Marketing has always been an essential tool in having the business become profitable. As Marketing major, you see to it that in every business you always analyse the SWOT (Strength, Weakness, Opportunities, Threat) of the company, turn the Weakness and Threat to Strength and Opportunities.
Submitted By:
Rophele Louie C. Ocampo
AGSB – Clark Campus
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