Jamie Dimon, chief of JP Morgan: if one customer is tortured, there are 100,000 probably tortured too - welcome complaints

Every generation needs a revolution - an entrepreneurial revolution

Jamie Dimon, the head of one of the largest bank in USA says you as CEO must welcome complaints as this moves you to listen and change your processes to serve the customers better.

Other admonition:

    1.  Get out from your desk and go around, (as in Gemba, or MBWA - manage by walking around)

    2.  Improve and learn;   stagnate or be left behind

Jamie Dimon - welcome complaints