Jamie Dimon, chief of JP Morgan: if one customer is tortured, there are 100,000 probably tortured too - welcome complaints

Every generation needs a revolution - an entrepreneurial revolution

Jamie Dimon, the head of one of the largest bank in USA says you as CEO must welcome complaints as this moves you to listen and change your processes to serve the customers better.

Other admonition:

    1.  Get out from your desk and go around, (as in Gemba, or MBWA - manage by walking around)

    2.  Improve and learn;   stagnate or be left behind

Jamie Dimon - welcome complaints

The topic of the conference was change and more changes would be forthcoming

One of the things promised by the new VP for APS is the improvement of facilities especially the run down and leaking toilets. If that is one of the broken windows that need to be addressed, then I am happy.  I am sure that the large and matrix organization of the school prevents speedy repairs and improvement of facilities.  The over running of the library by the more numerous Law Students (will be addressed to)

The staff of JJ the new registrar, Jobbee, who is good in IT promised to address the concern of students dealing with the Registrar:   on line payment, on line enrollment, on line publication of grades, applying for transcript and diploma on line, one time submission of personal data to the registrar. QR codes for ID

I hope  that these complaints will be addressed fast.