Showing posts with label CRM. Show all posts
Showing posts with label CRM. Show all posts

Wednesday, September 4, 2013

Why being in business in a people business; why customer service matters?

What is a business?

It is an entity that creates customer says Peter Drucker.  It is very expensive to create new customer though;  it is better to nurture and take care of them.  Always have positive and delightful customer experience.  It is so easy to lose a customer than to acquire them



Thursday, January 3, 2013

Cloud based CRM system can be the best option

From business to community

A CRM system is a necessity.  However maintaining one requires a large IT infrastructure and expenditure.

A better alternative would be to have cloud based CRM.  One such provider is SaaS service provider.  The  CRM market is estimated to be $7.9B by 2016 and SaaS has 35% of the market supplanting many on site installation.

SaaS CRM cloud services