I had my blood exams this morning. It was my nth time to go there for blood exam. The bill amounts to about P2K+. I have this procedure every month.
But every time, I have noted that: 1. I have to write down my name on a piece of paper. Dont they use the computer. Can they have registry of my account. Since this is routine job, could they not have an automatic SoA for my procedure, and maybe a registry of the results<
Why are they not improving. Although I was the lone customer, the issuance of OR took sometime. Can they not automate the payment? Are they not using apps?
Is this the computer age, or they are simply using the computer as others are as word processor?
Can they ;improve process, Can they delight the customer?
May be we are as guilty as they are in failing to innovate, in failing to improve.
