Some businesses do not improve - customer service and processes

Every generation needs a revolution - an entrepreneurial revolution

I had my blood exams this morning.  It was my nth time to go there for blood exam.  The bill amounts to about P2K+.  I have this procedure every month.

But every time, I have noted that:   1.   I have to write down my name on a piece of paper.  Dont they use the computer.  Can they have registry of my account.  Since this is routine job, could they not have an automatic SoA for my procedure, and maybe a registry of the results<

Why are they not improving.  Although I was the lone customer, the issuance of  OR took sometime.   Can they not automate the payment?   Are they not using apps?

Is this the computer age, or they are simply using the computer as others are as word processor?

Can they ;improve process, Can they delight the customer?

May be we are as guilty as they are in failing to innovate, in failing to improve.

Innovation drives growth - innovate or die

Every generation needs a revolution - an entrepreneurial revolution

In Billions, traders are encouraged to constantly think of 3 innovations in their job.  Requiring from those who buy and sell securities.   And to be constantly to search for opportunities and how to seize them. ie to act as entrepreneurs and to see their jobs as owners of business.

But we are secure with tried and true.  It is better to be on autopilot   It takes a lot of effort to think of and start a new one and face obstacles like inertia from stakeholders, risks, possible loss.

But that is the way to go.   Innovate or die

Innovate or die

Every generation needs a revolution - an entrepreneurial revolution

Rizal Philippines
August 16, 2016

I asked the veteran businessman and CEO with whom I brainstormed today why their family business on finance and chemicals are nowhere to be found now.  He said the company and their current execs became dysfunctional.  They continued to function as if the world was not changing, being as they were before, now and tomorrow;  Being insane, ie expecting the business to grow without inputs and innovation, which according to Albert Einstein is insanity.

Innovate or die.  They failed to innovate, so the company died   While the detergent companies required more environment friendly chemicals for their detergent, their company produced what they knew how to produce.  The detergent companies stopped buying from them and hence, no sales, no cash flow, no business.

History both local and foreign is filled with stories that failed to see the waves of changes that were upon  them:    Nokia, Pocketbell, Motorola, IBM and many many more  This is one of the very few failures that I knew for not heeding:  Innovate or Die

They forgot the basic lesson of what a business:  an entity that creates and maintain customer.

The two important functions therefore are marketing and innovation.

Let us remember that

CNNs technology series - make, create, innovate

                              

This should be a good reference for you to tickle your imagination for the NU 12.  Reading more stimulates your right brain thinking and your creativity.

We will have an exercise on urban innovation, new cities next meeting.

CNN tech - make, create, innovate