From small business trends.
The book of Micah Salomon High Tech High Touch Customer Service, tells how to render masterful customer service:
1, Make the customer feel welcome before they set foot in your premises
2. Remove barriers to customer experience: have plenty of parking space, customer lounge, CR.
3. Never stop innovating.
4. Create a system to anticipate customer wants and needs
5. Be genuinely interested in your customers (you and your employees)
6. Create unique customer experience and more
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